Privacy Policy

Effective Date: 13th March 2025

At Maid My Week Cleaning Service, we are committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with applicable privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website. By using our services, you agree to the terms outlined in this policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information.


1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Personal Information
When you schedule a service or contact us, we may collect personal details such as:

  • Full Name
  • Email Address
  • Phone Number
  • Home Address
  • Payment Information

b. Non-Personal Information
We may also collect non-personal information, including:

  • Browser type
  • Operating system
  • IP address
  • Pages viewed and time spent on our website

c. Information from Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing behavior and preferences to provide a personalized user experience.


2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve Our Services

  • Schedule and manage cleaning appointments
  • Process payments and confirm bookings
  • Respond to inquiries and customer support requests

b. For Communication

  • Send service-related updates and confirmations
  • Provide promotional offers and discounts
  • Respond to feedback and customer reviews

c. For Business and Operational Purposes

  • Analyze service performance and customer satisfaction
  • Improve website functionality and user experience
  • Detect and prevent fraud or other illegal activities

d. For Legal and Compliance Purposes

  • Comply with applicable laws and regulations
  • Protect the rights, property, and safety of our company, clients, and staff

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

a. With Service Providers and Partners
We may share your information with trusted third-party service providers who assist us with:

  • Payment processing
  • Scheduling and customer support
  • Marketing and website analytics

b. For Legal and Safety Reasons
We may disclose your information if required by law or to protect the rights and safety of our company, clients, and staff. This includes sharing information with law enforcement or government agencies when necessary.

c. Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners. We will notify you of any such changes.


4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period may vary depending on the type of information and the reason for its collection.

  • Customer account details and transaction history are retained for accounting and tax purposes.
  • Contact information used for marketing purposes is retained until you opt out or request deletion.
  • Non-personal information may be retained for analytical purposes.

5. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction
You may request access to your personal information and request corrections if it is inaccurate or incomplete.

b. Deletion
You may request that we delete your personal information, subject to legal and operational requirements.

c. Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

d. Data Portability
You may request a copy of your personal data in a structured, commonly used format.


6. Data Security

We implement strict security measures to protect your personal information from unauthorized access, use, disclosure, and destruction. These measures include:

  • Secure payment processing using encryption technology
  • Regular security assessments and vulnerability testing
  • Restricted access to personal information to authorized personnel only

While we take every precaution to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work diligently to safeguard your data.


7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and gather insights into website performance.

a. Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality and security.
  • Performance Cookies: Help us understand how visitors interact with our website.
  • Functional Cookies: Remember user preferences and settings.
  • Targeting Cookies: Used for personalized advertising and marketing.

b. Managing Cookies:
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.


8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.


9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the information below:

Maid My Week Cleaning Service
Email: info@maidmyweekcleaningservice.com
Phone: (843) 259 2392